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FAQ & Troubleshooting

Common questions and the gotchas that trip up new users. If your question isn't here, the GDAT Facebook User Group is the fastest place to ask.

Why are MRCA / Segments / Group Compare empty?

Those analyses need family groups. Import an ancestor tree, then run Settings → Recompute family groups. If they're still empty, check that you imported the tree into the active profile. (Surname analysis and clustering don't need this step.)

I switched kits and everything changed

That's expected. Everything is scoped to the top-bar Profile (kit). Switching it re-scopes every screen and clears the selected match. Switch back to return to what you were viewing.

Which screens follow the selected match?

Only three: Person, Ancestors, and the Chromosome Browser. When a match is selected, an accent dot appears on those sidebar items and the match name shows in the top-bar chip. Click the chip's to clear it.

My Chromosome Browser / Segments are empty

The kit is probably Ancestry-only. Ancestry doesn't publish segment data, so there's nothing to paint. Import a kit from FTDNA, 23andMe, MyHeritage, or GEDmatch for segment and triangulation work.

Why do some shared segments seem to lead nowhere?

Pile-up and centromere regions cause spurious shared segments. Exclude them: in Settings → False-positive regions, click Seed defaults. GDAT then leaves those regions out of segment and triangulation views.

Windows says “unknown publisher” when I install

The Windows installer may not yet be signed with a commercial certificate, so SmartScreen shows a warning. Click More info → Run anyway. Full steps on the Install & Update page.

Can I run GDAT 4 alongside the classic GDAT?

Yes. They coexist — both install and run at once and read the same database. Move over at your own pace.

Will an update touch my data?

No. Your database is a separate file; installing an update never modifies it. GDAT 4 also backs up the database automatically before every destructive action (import, delete, merge, replace-all). Keeping your own periodic copies is still good practice.

What version am I running?

Open the About workspace — the version line reads “GDAT 4 · v…”. Quote it when asking for help.

How do I ask for help effectively?

  • Note your version and platform (macOS/Windows/Linux).
  • Describe what you did, what you expected, and what happened.
  • If it's a crash or import problem, the Logs folder (shown in Settings and About) is what support will want.

GDAT 4 (Genealogical DNA Analysis Tool) is a DNAGedcom tool. © DNAGedcom LLC 2020–2026. Genealogical DNA Analysis Tool is provided as is with no guarantee given as to its performance.

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